We will exchange any defective items (such as broken or leaking items as a result of shipping) within eight (8) days of shipping.
Place items in their original packaging and send back to our address.
Call or contact us at info@chieimai.com within eight (8) days of your shipping notice to start the process.
We will reimburse the cost of shipping for exchanged items.
Returned items must be sent back untagged and/or unopened within eight (8) days of shipping for a refund.
A refund will be made depending on your original payment method.
CHIE IMAI will not provide refunds for used or opened/ untagged items and likewise will not refund the shipping fees for used or opened items.
CHIE IMAI Customer Care
Sun Selco Building 3rd Floor 1-1-1 Watanabedori Chuo-ku, Fukuoka Japan 810-0004
TEL: 092-781-7015
Email: info@chieimai.com
