CHIE IMAI GROUP

CHIE IMAI DRESS tailor-made Services terms and conditions

If you wish to change or cancel your online appointment, click on the attached link in the confirmation email and complete the form. If your appointment date falls on a Monday, or the day after a holiday, or on the third Tuesday of the month, contact the store you chose to visit directly to reschedule.

The appointment fee of ¥33,000 (tax included) will be applied toward the total payment for your order. It is a special online price. The regular walk-in appointment fee in our stores is ¥55,000 (tax included).

Final billing will be arranged in our store after you book your appointment online. Our sales associates will assist you to make payment using your preferred method. Cash, credit cards and other methods of payment are available at our stores. Ask our sales associates about any payment issues.

If your initial order is made online, reimbursement due to cancellation is made online only. The sales associates in our stores are not authorized to provide refunds. Our online reimbursement process begins within three (3) business days of your order cancelation. The terms of the refund process depend on individual credit card companies and / or your financial institution. Please contact your credit card company or your financial institution. If we cannot contact you or do not hear from you within thirty (30) business days from your no show at our appointed store, we will not provide you with a refund for the online dress tailor made order.

Contact
CHIE IMAI Customer Care
Ph. +81.92.781.7015 (9:00 to 18:00 during weekdays/ Sunday, Holiday, Tuesday of the month)
Fax. +81.92.761.4248
e-mail. info@chieimai.com

Our Tailor-Made Services Step by Step | Online Booking